HOW TO BUY A NEW APPLIANCE AND AVOID HOT POTATO

Ask a lot of rhetorical questions when buying an appliance.  Never assume anything.  For example, who will fix it if it doesn't work after the installation within the warranty time period?  Ask every obvious question you can think of because once the thing is in your house, you are powerless.  You become victim to the hot potato game of manufacturer, sales man, and the installation team.  

I just bought a Bosch dishwasher because I was attracted to the product's quiet washing cycle.  I went to a showroom in Brooklyn to look at the unit.  The showroom referred 3 salesman that could sell me the unit.  I selected the salesman with the best price.  The salesman referred me to a company that could install the unit.  I paid $1000 for the dishwasher and scheduled delivery and removal of my old unit. The dishwasher doesn't work.  There is water on my floor and everyone involved is playing the hot potato game: Bosch, EBA, Buckley's Installation, Bosch's 3rd party service man, and the showroom.  It's must be the other guys fault.   

MY LESSON: The less people involved, the more likely you are to have someone accountable.  (I think that applies to many other things too) 

ALSO: Pay with a credit card because when you feel screwed, you can stop payment.